Frequently Asked Questions

Symplicured is a platform that allows you to search for symptoms, answer questions and then get an idea around what might be affecting you and what you could potentially do about it. We also allow you to reach out to validate your question responses with a Doctor in our system so that we can help let you know if what you have is serious or not.

We believe that the current way of searching for symptoms online and trawling through multiple tabs is a painful experience that can definitely be improved. So we came up with Symplicured, to solve a problem for ourselves and others like us. You should use this service while searching for symptoms online. If you are currently experiencing severe symptoms like difficulty in breathing, chest pain or other concerning symptoms, call 995 or go to an Emergency Department. Recommendations provided by this checker do not constitute medical advice and should not be used to diagnose or treat medical conditions.

We work closely with Doctors to ensure that the information you see on the website is correct and factual. We have an algorithmic system that captures the symptoms you input, questions that you answer are fed into this algorithmic system so as to make sure that you - as a user gets your most relevant results page. Based on the inputs that you provide us with, we help determine if the problem is severe and needs a doctors immediate attention, or if it can be treated as a non-serious case.

We prioritise and place user data and security at the top of everything that we do. We take measures to ensure that our user data is stored in a secure and systematic manner. We also ensure that our user data is visible only to selective members of the team. For doctor reassurance requests, we ensure that the data you as a user present to us is not traceable to a name or email address. <br> Security is built into Symplicured from Day 1 via AWS Infrastructure and Services. Symplicured users benefit from a secure cloud computing environment via AWS data centers and a network architected to protect your information, identities, applications, and devices. Symplicured ensures that we meet core security and compliance requirements, such as data locality, protection, and confidentiality with our comprehensive services and features.

At this point, we are unable to offer that service to our users. However, feel free to <contact us> so that we can understand this specific request or any other request that you might have.

We accept any major credit or debit card as a form of payment. Should you wish for us to add more, feel free to contact us!

If you are unsatisfied with the service, please fill out the contact form found <here> and try and be as detailed as you can so we can help you out.

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